Shipping Policy

Introduction

At FurriMove, we are dedicated to delivering your pet essentials quickly, safely, and efficiently. Our shipping policy ensures transparency and ease for our customers worldwide.

1. Order Processing Time

Orders are typically processed within 1–3 days (excluding weekends and holidays) after receiving your order confirmation.

During high-demand periods, processing times may take up to 5 days. We’ll notify you if there are any significant delays.

2. Shipping Regions and Delivery Estimates

We offer reliable shipping to various regions worldwide. Estimated delivery times are as follows:

  • North America: 7–12 business days

  • Europe: 8–14 business days

  • Asia-Pacific: 10–15 business days

  • Rest of the World: 12–20 business days

Note: Delivery times may vary depending on location and customs clearance.

3. Shipping Costs

We aim to make shipping affordable and transparent. Our rates are:

  • Standard Shipping: $10 flat rate per order.

  • Free Shipping: Available for orders over $99 (before tax).

Shipping fees may vary for remote areas or large/heavy items.

4. Tracking Information

Once your order ships, you will receive an email with a tracking number and a link to track your package in real-time. Please allow 24–48 hours for the tracking information to update.

5. Customs and Duties

For international orders, your package may be subject to import duties, taxes, or other fees upon arrival in your country. These charges are the responsibility of the recipient and are not included in our shipping fees.

6. Lost or Delayed Packages

If your package is delayed or lost, please contact our customer support team at support@furrimove.com. We’ll work with the carrier to resolve the issue promptly.

Claims for lost packages must be filed within 30 days from the shipping date.

7. Returns and Exchanges

For details on returning an item, please visit our Return Policy.

8. Contact Us

If you have any questions about our shipping policy, please reach out to us at support@furrimove.com or via our contact form. We are here to assist you.